Refund policy
Thank you for shopping with us. We want you to be fully satisfied with your purchase, but if for any reason you wish to return an item, please read our return policy carefully.
30-Day Return Guarantee
You have 30 days after receiving your order to request a return. After 30 days, unfortunately, we cannot accept your request.
Conditions for Returns
To be eligible for a return:
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The item must be in the same condition you received it, unworn, unused, with tags, and in the original packaging.
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You must provide your order number, proof of purchase, and the reason for return by emailing our support team at calvienne@gmail.com before sending any items back.
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Returns sent back to us without prior approval by email will not be accepted.
Return Shipping Costs
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All return shipping costs are the responsibility of the customer.
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The original shipping fees paid at checkout are non-refundable.
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The return address is located in China, and customers are responsible for any return shipping costs, customs duties, or handling fees.
Refunds
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Once your return is received and inspected, we will notify you by email whether your refund has been approved or denied.
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If approved, your refund will be issued to your original payment method within 10 business days.
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Please note: your bank or card issuer may take additional time to process and post the refund.
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If more than 15 business days have passed since we approved your refund, please contact us at calvienne@gmail.com.
Damaged, Wrong, or Defective Items
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery with clear photos of the product and packaging. We will evaluate the claim and provide a replacement or refund if approved.
Non-Returnable Items
The following items cannot be returned:
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Sale items or gift cards
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Personal care items (beauty products, lingerie, undergarments, etc.)
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Custom or personalized products
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Perishable goods
Exchanges
We do not offer direct exchanges. If you wish to receive a different size or color, please request a return (if eligible) and place a new order separately.
Important Notice on Chargebacks
Filing a chargeback with your bank for a fulfilled order that falls under our policy will not work in your favor, as all documentation and agreements made at checkout will be provided as proof. Please contact us first so we can assist you directly.