Shipping policy
Processing Time
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Orders are typically processed and dispatched within 1–3 business days.
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Once your order has been processed, you will receive a confirmation email with your tracking information.
Shipping Time
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Shipping to the US takes 7–12 business days via USPS, with tracking and insurance included.
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Please note that delivery times are estimates and may vary due to customs, weather conditions, or unexpected delays.
Shipping Costs
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Standard shipping is calculated at checkout.
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Any shipping fees paid during checkout are non-refundable, even if you return your item.
Tracking Information
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All orders come with a tracking number. Please allow a few business days for the tracking status to update once your package has been dispatched.
Wrong Address Disclaimer
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Customers are responsible for ensuring that the shipping address provided is correct. We cannot make changes once an order has been placed. Orders shipped to incorrect addresses due to customer error will not be eligible for refund.
Returns & Refunds
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We offer a 30-day return guarantee after you receive your item.
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To request a return, please email us at calvienne@gmail.com with your order number, reason for return, and photos (if applicable).
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The return shipping costs are the responsibility of the customer.
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The return address is located in China, and customers are responsible for all return shipping fees, customs duties, and handling charges.
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Items returned without prior approval by email will not be accepted.
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Original shipping fees (paid at checkout) are non-refundable.
Damaged, Defective, or Wrong Items
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If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your claim and provide a replacement or refund if approved.
Cancellations
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Orders that have already been fulfilled or shipped cannot be cancelled.
Important Notice on Chargebacks
Filing a chargeback for an order that falls under this shipping and returns policy will not work in your favor, as we provide full documentation of shipment and policy acceptance at checkout. We encourage customers to contact us directly for assistance before contacting their bank.